Terms & Conditions of Sales

RETURNS:

Products purchased on our website can be returned within 30 days of purchase if they meet the conditions set on this Terms & Conditions of Sale document. If 30 days have passed since your purchase, then unfortunately we can not offer you returns for a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, damaged or missing parts for reasons not due to our error are not eligible for a return.

Several types of products are exempt from being returned. Products such as cut rope, oils, chemicals, liquids, etc. cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

REFUNDS:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

If you have not received a refund yet, please first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@jlmatthews.com.

Sale Items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange your purchase for the same item, send us an email to info@jlmatthews.com and send your item to Ship To address below.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.

Ship To:

To return your purchased product, please mail it to:

J.L. Matthews Co.
620 W. Felix St.

Fort Worth, TX 76115

You will be responsible for paying for your own shipping costs for returning your item and any related insurance. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it may take for your exchanged product to reach you, may vary depending on your location.

If you are shipping an item over $75, you should consider using a shipping service with tracking and/or purchase shipping insurance. We don’t guarantee that we will receive your returned item.