Shipping policy

SHIPPING INFORMATION 

FREE SHIPPING

J.L. Matthews offers Free Shipping on *most orders over $75.00. Type in code FREESHIP4U at check out. Only one discount code may be used at checkout.

      *Free shipping will not apply to the following:                                           

  • Oversized items  
  • Items weighing over 50 lbs.
  • Length over 8' long
  • Items shipped outside of the lower 48 states. 
  • Some sales may not allow Free Shipping

    DELAY IN SHIPPING 

    • We will ship in accordance with the delivery option you have selected. From time to time we will upgrade your shipping.
    • Dates that are posted at checkout are transit times only. Please allow time for order processing.
    • Dates may be affected by late or incorrect information, so double-check all the shipping information.
    • We do not ship to PO Boxes.  
    • Supply Chain Issues are still in effect with several of our manufacturers. Belt orders can run long due to custom-made to order. Please call our office prior to ordering with any questions on stock levels.

    EXPEDITED SHIPPING

    Our website will not process any expedited shipping orders. If you require expedited shipping, such as Next Day Air, call our sales office  @800-421-3360. Orders that require expedited shipping must be placed before 11:00 AM CT. Call 800-421-3360 to place your order.

    SHIPPING OUTSIDE THE US :

    All fee's are to be covered by customer. The following are all fees, brokerage fees, duties, or taxes.  

     SHIPPING CUTOFF TIMES:

    Orders placed after 3:00 PM CT Monday - Thursday will process the following business day.

    Friday-Sunday orders will be processed the following Monday.

    Holiday Orders will ship the following business day.

     SHIPPING ERRORS:

    Our office must be notified within 48 hours of receipt, please email info@jlmatthews.com with any questions or concerns.

    If your items are missing or damaged, please contact us immediately.Â