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Shipping Information

FREE SHIPPING: USPS GROUND ONLY AND NO ITEM CAN WEIGH OVER 50 POUNDS

Order TOTAL must be $75.00 OR MORE.

Free shipping code must be used at TIME OF checkout:.

CODE: FREESHIP4U

No free shipping to Alaska, Canada, Hawaii, Puerto Rico or Guam. 

SHIPPING CUTOFF TIME:
Orders placed after 3:00 PM CT will be processed the following business day. Friday orders will be processed the following Monday. 


WE DO NOT OFFER OVERNIGHT SHIPPING:

IF YOU NEED THIS SERVICE CALL OUR SALES OFFICE @
800-421-3360 TO REQUEST.

EXPEDITED SHIPPING CAN ONLY BE DONE BY PHONE 
Orders that require expedited shipping must be placed prior to 11:00 AM CT. CALL 800-421-3360  to place your order. Email sales@jlmatthews.com to place your order.

STOCK AVAILABILITY / BACKORDER and LONG LEAD TIMES

We do not guarantee all items to be in stock.

Contact purchasing@jlmatthews.com to confirm stock.

All of our manufactures are located in the USA but can run into delays with production, this may cause a delay with stock during busy times of the year. Example: Hurricane season, pandemic, etc..

Please contact the purchaing@jlmatthews.com or call  800-421-3360 to confirm availability if you need an item ASAP.

PRODUCTION DELAYS:

MANY OF OUR MANUFACTURES AT THIS TIME ARE HAVING DELAYS IN PRODUCTION DUE TO OVERSEAS DELAYS AND SHIPPING DEMANDS.

MADE TO ORDER:

MANY OF OUR ITEMS ARE MADE TO ORDER. MOST ITEMS ARE MARKED THAT ARE MADE TO ORDER. BOOTS AND BELTS ARE COMMON.

 

SHIPPING TO CANADA:

Orders shipped to Canada may be subject to additional duties and taxes.

SHIPPING ERRORS MUST BE SUBMITTED IN WRITING TO INFO@JLMATTHEWS.COM WITH IN 7 DAYS OF RECEIPT. 

Please contact us at 800-421-3360 or purchasing@jlmatthews.com with any questions or concerns.