Terms & Conditions of Sales (OLD)
If you are looking to return an item, this likely means you entrusted us with your order and made a purchase with us. This means that we owe you a big ‘Thank You’ for supporting our family owned and operated business. J.L. Matthews Co. has committed 74 years and counting to provide the utmost customer experience. Thank you for shopping with us!
If you are unsatisfied for any reason, you may return your purchase within 30 days of the ship date*- WITH ORIGINAL PACKAGING. No questions asked! No restocking fees!
The only items that cannot be returned are-
- Worn Boots, Belts and Hard Hats
- Rubber Good Items
- Used Fall Protection Items
Email info@jlmatthews.com or call 1(800)924-3360 with your order number to receive your return authorization.
- If item is defective or damaged in shipping, we will issue you a prepaid return shipping label. In all other cases, the buyer is responsible for return shipping and may ship back the item using the carrier of their choice. In the event USPS is your favorable option, you are encouraged to insure the package as we cannot guarantee that USPS has fast transit times, nor are we responsible for refunding/ exchanging or honoring a return if the package is lost in transit.
- We do not accept any returns after 30 days from the ship date.
- If you believe your package was damaged in shipping, we require that you contact us within 3 days of delivery and we will work with you to quickly resolve the issue, however, in many cases it may be faster to contact the carrier directly.
- You can cancel your order at any time prior to shipping. In the event that your item has already been shipped, we will refund your payment- minus the cost of shipping- as soon as we have received the item(s) back from you and processed them in store.
Again, thank you for shopping with us! We can’t wait to see you next time!